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Envoy Integrations has moved on and no longer provides customer services.

Building access guide

Commercial access control planning in Texas

Access control should fit the people, doors, and daily activity at your property. Envoy no longer installs or supports access systems. This guide helps commercial property owners and managers prepare for current provider assistance.

Mobile video entry app displaying a visitor at a building entrance

Technology planning resources for North Texas businesses.

Begin with the doors and the people using them

List controlled doors, gates, staff entrances, and shared areas. Explain who needs access, when they need it, and how access should change when an employee, tenant, or vendor leaves. Door condition and existing hardware are important parts of the assessment.

Choose a practical way to manage credentials

Cards, key fobs, PINs, and mobile credentials offer different user experiences. Ask a provider to explain compatibility, administration, replacement credentials, and any subscription requirements. The best choice should be manageable for the people responsible for the property.

Plan for visitors and everyday administration

Describe how visitors, deliveries, and contractors enter the property. A video entry system may help an authorized person verify a visitor and release an entrance. Discuss who answers, what happens after hours, and how permissions are reviewed.

Ask about adding or removing users, scheduling access, viewing available event records, and coordinating access across multiple locations.

Include door hardware and ongoing service

An access system depends on more than its software. Ask the installer to assess door alignment, locks, power, and appropriate release arrangements. Have a qualified provider review applicable building and life-safety requirements before installation or modification.

What to have ready

  • The number of controlled doors and gates
  • Existing reader, controller, lock, and software details
  • Staff, tenant, visitor, and vendor access needs
  • Problems with entry, credentials, door alignment, or administration

Questions visitors often ask

Does this page schedule access control work?

This is an information resource. Envoy no longer schedules installations or service calls; contact a current provider directly.

Can a provider take over an existing system?

That depends on the equipment, credentials, software access, and current agreements. Ask the provider to review compatibility and access requirements before planning a change.

Related resources

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